The Future of Customer Care with KLM: Social Media Minute - YouTube
klm | Campaign Asia
KLM: Using social media to leverage “service, brand and commerce” – Social Media for Business Performance
Interview with Karlijn Vogel, Manager Social Media at KLM, the Dutch airline that leads in social media — Allplane
KLM's Social Marketing is Flying | The Social Media Monthly
Digital marketing case study - Social media case study in China: KLM takes Miffy on world tour - Digital Training Academy
How KLM Turned Social Media Savvy Into $25 Million
KLM - The Social Media Gurus - Lux Insights
How Social Media Monitoring positively Impacts the Airlines Industry
To Bolster KLM's Identity, a 'Charmingly Clueless Approach' to Humor - The New York Times
How KLM Turned Social Media Savvy Into $25 Million
KLM's social media team: The best in aviation? - Airline Ratings
KLM: A Company That 'Gets' Social Media
What Has KLM Learned From 5 Years of Social Media Service? - KLM Blog
Dutch airline KLM picks UK agencies for Blue January campaign | PR Week
KLM Social
KLM turns social insights into profits with social listening - Outside Insight
KLM Launches 24Hr Social Media Customer Service With Live Replies Via YouTube, Twitter | The Realtime Report
KLM's social media team can now respond to thousands of user posts every day. - Salesforce
Campaign of the Week: KLM, We Are An Airline | Contagious
KLM's Community & Social Network Strategy | ViralBlog
How KLM Airlines Marketing Uses Social Media for Winning Campaigns
KLM: We make €25m per year from social media
Campaign of the Week: KLM, We Are An Airline | Contagious
KLM's New Social Strategy: Happy To Help–Any Traveler, Anywhere, Any A
KLM Airlines - We are an Airline campaign | Awareness Campaign by DDB
How KLM uses social media as “R&D lab” for customer-centric innovation
